Returns & Exchanges
At Hatley, we want you to be completely satisfied with your purchase; therefore, we offer a 40-day return window for unwashed and unworn items with original tags attached. Please note that all clearance items marked as 'Final Sale' are ineligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the packing slip inside to ensure faster processing.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number until your refund is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing