Frequently Asked Questions
Everything you need to know about shopping at Hatley.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within North America, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that clearance items are final sale.
How do I determine the right size for my child?
We provide a comprehensive size guide on every product page that includes measurements for height and weight to help you find the perfect fit.
Are your fabrics eco-friendly?
Yes, many of our garments are crafted from sustainable materials like organic cotton and recycled fibers to ensure comfort for your family and kindness to the planet.
Can I track my order after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.